Shipping Policy

Thank you for shopping at COOLOOK. We are committed to delivering your order accurately, in good condition, and on time.

Processing Time:

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur due to unforeseen circumstances. We will strive to provide you with updated information regarding any delays.

Shipment Confirmation & Order Tracking:

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 1-2 hours.

Customs, Duties, and Taxes:

COOLOOK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

COOLOOK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy: